Enterprise Rent-A-Car

They are super close to the airport. Definitely a great spot to pick up for getting in and out of LAS. They are kind and understanding to drop off to the airport once you check out vehicle on your return date. The manager and her crew is simply fab! I had a situation with lost luggage and they were calm to support me through that situation. Thank you and highly recommend this place for rental! Car was definitely in a great shape truly happy renting it from them!

I've rented from here twice and had a mixed experience. The first time was flawless, the second time we found that all of the self-serve terminals were broken or couldn't find my reservation, and the counter was severely understaffed - resulting in an almost 30 minute wait to get seen. Both cars we rented were fantastic, though, and return was easy.

Do not book here if you have to be somewhere in a timely way. Placed our order 2 months ago for a 9am pick up. Confirmed yesterday by phone that we would be there for 9am and not once was I told that there may not be a car available. The woman at the counter’s exact words were “we can’t do anything about it and you were told this might happen. You’re welcome to go somewhere else.” That is so not true. Not once was I told that. We were fortunately accommodated by Airport Car Rental with their last available car and we didn’t miss our show.

I had an absolutely outstanding experience with Enterprise! Mary, their exceptional manager, went above and beyond to ensure our satisfaction. Despite our late arrival due to a flight delay and confusion with the location, she graciously stayed after hours to hand us our rental cars. She even saved the cars for us until we arrived. Her dedication and customer service were truly commendable. I couldn't be happier with the level of care and support we received from Enterprise and Mary. Their service definitely made the weekend in Las Vegas more memorable. Highly recommended!

Our family travelled to Las Vegas in October, and rented a car to experience parts of Nevada, Utah and Arizona. We selected Entreprise in large part to their earlier start time. Once in Vegas, we realized we had overlooked a time change when travelling to Utah the next day and therefore needed our car at 6:30 a.m. to fulfill a previously booked excursion. We immediately travelled to the Entreprise location in Tropicana and were immediately welcomed by CJ Towns. CJ confirmed our oversight, but then went above and beyond. He didn't want to disappoint us, so he committed to coming into work the following morning at 5 a.m. to prepare our car for us and get us on the road shortly after 6 a.m. (the office hours were to begin at 7 a.m.). The next morning our family arrived shortly after 6, and as promised CJ was there and had our car ready for us. On behalf of my wife, two children and myself, we can't thank CJ enough for putting our needs ahead of his own. Thank you CJ, and keep up the great work!

Pickup at 5080 Paradise was excellent - helped right away, associate was very attentive and accomodating. Got the vehicle we wanted, it was very nice. Drop-off at the Tropicana was a bit confusing - did not find the Enterprise drop off parking spaces, had to walk thru the smoky casino to get to the registration area, waited a long time for an employee at the registration counter to tell me what to do and they were fairly vague about where to park the vehicle. I was uneasy when reading the message that renter is responsible for overnight drop offs. Next morning, person picking up the car called to find out where it was and he was very polite and cooperative. Called him back to make sure he found it and he was again very polite and all went well.

I almost always rent from Enterprise and have a great experience, this was not one of those times. All of the representatives were courteous, but the car was terrible. After departing from the rental office and well into the drive to my next town I was visiting I got an oil maintenance warning and shortly after a low tire pressure warning. At the next town I went to the enterprise office, but they were out at the moment, so I filled the tire and came back the next day, tire still leaking air. They had no cars to exchange for it. At their expense I had to go get an oil change and the tire repaired at their approved places. The oil change was prompt, but the tire place was busy and couldn't look at it until the next day at 8am. I had wanted to leave at 6am for my next destination, and I had to wait there for an hour, so in total it set me back 3 hours and we arrived after sundown in Zion national park and missed out on some of the views that day which was disappointing. Furthermore, on the way there I received further warnings about the lane change and brake assist system, which went away the next morning. The car also had a strong smell of some weird air freshener, likely to mask the faint smell of Marijuana. Overall I was very disappointed and frustrated with this vehicle, and it took away from the vacation that we had been planning for years.